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Markets.com Review: Regulation, Costs and Withdrawals Tested

Broker Reviews editorial team
Broker Reviews editorial team Broker research desk
5 November 2025
Updated 28 July 2026
24 min read

Markets.com has traded under the same brand since 2008 and holds licences from four regulators, three of them tier one. That combination puts it ahead of most brokers chasing the same retail audience. What it does not do is compete on price: our measured spreads sat mid-table, and the inactivity fee starts biting sooner than almost any rival we have tested.

This comes from a funded live account, not a desk review. We deposited $500, placed 50 measured trades, requested and received a withdrawal, and contacted support across three channels during February and March 2026. Every figure below is dated to when we recorded it.

Disclosure: we may earn a commission if you open an account through links on this page. It does not change our ratings or the order brokers appear in. Read how we make money.

Overall rating7.9 / 10
Founded2008
HeadquartersLimassol, Cyprus
Main licencesFCA (UK), CySEC (Cyprus), ASIC (Australia), FSCA (South Africa)
Minimum deposit$100
Spreads from0.6 pips
Maximum leverage1:30 retail / 1:300 professional
Instruments2,200+
Swap-free accountAvailable
Retail accounts losing money74.2%
Markets.com website homepage
Markets.com’s own website, captured while we were testing the account.

Pros and cons

Three weeks of testing across February and March 2026 produced a clear picture. Markets.com is deliberately built to be simple — an asset for newer traders, a constraint for anyone wanting deep charting or institutional research.

What works

  • Licences from four authorities, three tier one: the FCA, CySEC and ASIC, plus South Africa’s FSCA
  • More than 2,200 instruments across forex, share CFDs, indices, commodities, crypto and ETFs
  • No commission on any trade; the spread is the only trading charge
  • A swap-free account available on request, with no religious documentation demanded
  • MetaTrader 4 and MetaTrader 5 both offered alongside the broker’s own web platform
  • No deposit or withdrawal fees charged by the broker, on any method we used
  • A $10 withdrawal minimum, among the lowest in the sector

What does not

  • Spreads on major pairs ran above the cheapest brokers in our comparison set on the standard account
  • A $10 monthly inactivity fee starting after only three months without a trade
  • Research and advanced analysis tools are thin next to IG Markets or Saxo Bank
  • A 0.6% currency conversion charge on trades outside your account currency
  • The proprietary WebTrader lacks technical analysis tooling professionals expect
  • The mobile app does not carry every advanced order type available on desktop

Company information

Researching the corporate structure in February 2026, we found Markets.com sitting inside Finalto Group, formerly the financial division of the FTSE 250-listed Playtech. The brand itself dates to 2008, giving it more than 17 years in the business — older than Capital.com, founded 2016, and slightly younger than eToro, founded 2007.

Finalto runs the brand through six licensed subsidiaries. EU clients deal with the CySEC-licensed Cyprus entity, UK clients with the FCA-licensed entity, Australian clients with the ASIC-licensed one. Which entity holds your account determines what protections apply, so confirm it before funding anything.

On ownership: in 2022 Playtech sold the entire Finalto division, Markets.com included, to a consortium led by Barinboim Group and backed by Leumi Partners and Menora Mivtachim Insurance. The licences and daily operations were undisturbed as far as we could observe, but the business no longer sits under a publicly listed parent — one fewer layer of external disclosure, and the norm rather than the exception among the brokers we cover.

ItemDetail
Legal name (Cyprus)Safecap Investments Limited
Legal name (UK)Finalto Financial Services Limited
Registered officeVashiotis Seafront 365, 28th October St, 3107 Neapoli, Limassol, Cyprus
Founded2008
Parent groupFinalto Group (formerly part of Playtech)
Registration number (Cyprus)ΗE186196
Registration number (UK)06557752
Countries servedMore than 100, in over 25 languages
InstrumentsMore than 2,200

Who this broker suits (and who it does not)

Markets.com is not the best broker at any single thing. It is a competent broker at most things, and the trader profile it fits follows from that.

It suits beginner and intermediate traders who want strong regulatory cover and an interface that does not fight them: the web platform is clean, an order takes a handful of clicks, and the absence of commission, deposit and withdrawal fees quietly saves money that headline spread comparisons miss. It suits active traders more than occasional ones, because the three-month inactivity clock is a cost most competitors do not impose so early.

It does not suit traders who want deep research and advanced charting from their broker — IG Markets and Saxo Bank offer more. Nor anyone whose first priority is the lowest spread, where IC Markets and Pepperstone are the better search. Nor long-term investors, because everything here is a CFD rather than real ownership.

Licensing and regulation

Regulation determines what happens to your money in the scenarios you hope never arrive, which is why we check it first. Verifying the authorisations in February 2026, we found four internationally recognised licences plus one offshore registration.

RegulatorCountryLicence numberLicensed entityTier
FCA (Financial Conduct Authority)United Kingdom481853Finalto Financial Services LimitedTier 1
CySEC (Cyprus Securities and Exchange Commission)Cyprus092/08Safecap Investments LimitedTier 1
ASIC (Australian Securities and Investments Commission)Australia424008Finalto Pty LtdTier 1
FSCA (Financial Sector Conduct Authority)South Africa46860Finalto (Pty) LtdTier 2
BVI FSC (Financial Services Commission)British Virgin IslandsSIBA/L/14/1067Finalto (BVI) LtdTier 3

We checked each licence manually against the regulators’ own registers. FCA licence 481853 is verifiable on the FCA register and CySEC licence 092/08 on the CySEC site. Every number matched what the broker publishes — which sounds like a low bar until you have seen how often it fails.

Those authorisations deliver three protections. Client money segregation: under FCA and CySEC rules the broker must hold client funds separately from its own operating capital, so they cannot settle company debts. Compensation cover: the Investor Compensation Fund pays up to €20,000 under the Cyprus entity, and the FSCS up to £85,000 under the UK entity. Negative balance protection: every retail client is covered, so a market gap cannot leave you owing more than your balance.

The gap worth naming is the offshore entity. If your account sits under Finalto (BVI) Ltd, the protections above largely do not apply — there is no compensation scheme behind a BVI FSC registration. Request the European or UK entity if your country of residence permits it.

Against direct competitors it is roughly level with Capital.com, which also holds FCA, CySEC and ASIC, and comparable to eToro on tier-one licence count. It trails Pepperstone, which adds a DFSA authorisation. The FCA licence is the one that matters most to a UK reader, because what an FCA regulated broker must do with client money is set by the regulator rather than by the firm.

Opening an account and verification

We opened our account in February 2026. The process ran entirely online with no office visit and no paper documents, and the initial form took under five minutes.

Registration starts with name, email, phone and country, then moves to questions on trading experience, source of income and financial position. Those are KYC and anti-money-laundering requirements imposed by the regulators, not broker curiosity, and answering them carelessly can land you in a client category you did not intend.

We then uploaded a passport scan and a recent utility bill. Verification took roughly one business day, in line with XM and Capital.com. The broker accepts a passport, national ID or driving licence for identity, and a utility bill from the last three months or a bank statement for address, as JPG, PNG or PDF up to 10MB. Make sure the address on the bill matches your registration form exactly.

A useful detail: demo access is granted immediately on registration, before verification finishes. The demo carries $10,000 in virtual funds, does not expire, and quoted the same prices as our live account, which makes it a realistic rehearsal rather than a sanitised one.

Account types

The structure is simple compared with most brokers. Testing it in the first quarter of 2026, we found two live account types alongside the demo, with a swap-free option available on either.

FeatureRetail accountProfessional account
Minimum deposit$100$100 (subject to eligibility)
Spreads from0.6 pips0.6 pips
CommissionNoneNone
Maximum leverage1:301:300
Negative balance protectionYesNo
Investor compensation schemeYes (up to €20,000 via ICF)No
PlatformsWebTrader, MT4, MT5, mobile appWebTrader, MT4, MT5, mobile app
Swap-free optionAvailableAvailable

The $100 minimum is low enough to be accessible without being a token figure. For context, eToro asks between $50 and $200 depending on country, Capital.com asks $20, and XM asks $5.

The professional account is open only to traders meeting ESMA’s criteria — at least two of three: sufficient trading volume over the past year, a portfolio above €500,000, or a year of professional experience in the financial sector. In exchange for leverage up to 1:300, professional clients give up negative balance protection and compensation fund access. That is a significant trade, and the leverage is rarely worth it for anyone who has to ask whether they qualify.

One structural point we rated well: funding the retail account with $500 gave access to every instrument with no restrictions. There is no tiered model scaling service quality to deposit size — someone depositing $100 gets the same spreads as someone depositing $10,000. That is fairer than the banded structures several competitors use.

Swap-free (Islamic) account

The swap-free account removes overnight interest charges. It is a real product feature with a wide audience — anyone avoiding interest on religious grounds, and anyone who prefers overnight cost as a flat administrative charge rather than a variable rate.

Conversion is requested through customer service. When we tested it in February 2026, activation completed within one business day and no documentation of religious affiliation was required — some brokers still ask for that, and it is a friction worth avoiding. Every instrument stays available, though the broker may apply a fixed administrative fee on positions held for extended periods, varying by instrument, size and holding duration, and some instruments carry higher charges than others under swap-free terms.

XM offers swap-free with no administrative charge on most major pairs during a grace period of several days; eToro applies extra charges on certain instruments; Capital.com’s terms are broadly similar to these. If you hold positions for days or weeks, compare the accumulated administrative charge rather than the headline availability — that is where the real difference sits.

Fees and trading costs

Spreads

Markets.com runs a variable spread, no commission model, so the spread is the whole trading cost. We sampled at varying times through February 2026 on the most heavily traded instruments.

InstrumentMarkets.comXM (Standard)eToroCapital.com
EUR/USD0.9 pips1.6 pips1.0 pips0.7 pips
GBP/USD1.5 pips2.1 pips2.0 pips1.0 pips
USD/JPY1.2 pips1.6 pips1.0 pips0.9 pips
AUD/USD1.3 pips1.8 pips1.5 pips0.8 pips
USD/CHF1.5 pips2.1 pips1.5 pips1.0 pips
Gold (XAU/USD)35 cents30 cents45 cents28 cents
Oil (WTI)4 cents4 cents5 cents3 cents

The pattern is consistent: Markets.com beats XM’s standard account, matches or beats eToro on most pairs, and loses to Capital.com almost across the board — our Capital.com review has it cheapest of the four on every major pair we sampled. We also saw the spread widen noticeably around major economic releases and at the Asian session open, which is normal but worth planning around.

One qualification. Measured against XM’s Ultra Low account rather than its standard one, XM starts from 0.6 pips on EUR/USD with a $5 minimum deposit, which reverses the result. Compare like accounts, not like brands.

Commissions and overnight financing

There is no commission on any trade, which makes total cost easy to calculate before entry. Some XM accounts charge $3.50 per lot but offer materially tighter spreads in return — its Zero account starts from 0 pips. eToro and Capital.com both use commission-free models similar to this one.

Overnight financing applies to positions held past market close, varying by instrument and direction. Testing a one standard lot EUR/USD position on a Tuesday night in February 2026, we recorded roughly $7.20 on the long side and $2.10 on the short — mid-range figures, close to what we measured at eToro and Capital.com.

Inactivity and conversion charges

This is the clearest weakness in the fee schedule. Markets.com charges $10 per month starting after just three months without a trade. eToro starts charging $10 monthly after 12 months; XM charges $5 monthly after 90 days. Three months is not long enough to cover a long-horizon strategy or a season away from the screen, and the charge erodes a small balance quickly.

A 0.6% currency conversion charge also applies to trades denominated outside your account currency, and it is easy to pay repeatedly without noticing. Deposits and withdrawals themselves cost nothing on the broker side, though your own bank may charge at their end on international wires.

Overall, costs sit mid-market. The structure favours traders who deal regularly; occasional and long-horizon traders should model the inactivity fee first, because for them it may be the largest single cost they pay.

Desktop platforms

We spent a week on the desktop platforms in February 2026. Three are offered.

The proprietary WebTrader is browser-based with nothing to install. The interface is clean, charts load across multiple timeframes with standard technical indicators, and order entry takes very few clicks. The drawing tools are limited compared with TradingView or cTrader — Fibonacci tooling and advanced trendline work in particular are basic. It suits traders who want a frictionless order experience, not chart-heavy analysis.

MetaTrader 4 is offered in full: Expert Advisors, custom indicators, MQL4, and advanced order types including stop loss, take profit and pending orders. Execution speed was good in our testing. MetaTrader 5 adds market depth, an integrated economic calendar, more indicators and the MQL5 language; comparing the two directly, MT5 backtested noticeably faster and offered 21 timeframes against MT4’s nine.

Offering both MetaTrader platforms alongside a proprietary one is uncommon — eToro has no MetaTrader support at all, and Capital.com offers MT4 but not MT5. The practical benefit is that WebTrader’s charting limits stop mattering much, since anything it cannot do, MT5 can.

Mobile apps

We installed the app on an iPhone and an Android device and traded the live account through both for a week during February and March 2026. The interface mirrors the web platform: you can open and close positions, manage pending orders, monitor the portfolio and read charts with technical indicators.

We placed 30 trades through the app. Execution speed was acceptable in most cases; we saw a slight delay, under a second, in two instances, both during a US economic data release. Push notifications worked reliably, alerting us when price reached a level we had set and when a pending order filled.

You can also run the MetaTrader 4 and 5 mobile apps against a Markets.com account, which works around the proprietary app’s main limitation: it does not carry every advanced order type available on desktop. Use the app for monitoring and quick execution, and do the analysis on desktop.

MetricDetail
App Store rating4.0 / 5 stars
Google Play rating4.0 / 5 stars
Play Store downloadsMore than 1,000,000
One-click tradingYes
Push notificationsYes
Deposit and withdraw in appYes

Trading tools

The instrument range exceeded 2,200 when we counted it in February and March 2026.

CategoryMarkets.comXMeToroCapital.com
Forex pairs6755+49138
Share CFDs1,800+600+2,000+3,000+
Indices30+1820+25+
Commodities25+15+30+30+
Cryptocurrencies20+30+80+200+
ETFs60+Not offered300+Not offered
Total2,200+1,000+3,000+3,400+

The share CFD range covers major US, European and UK companies — Apple, Microsoft, Amazon and Tesla were all there — and extends into less commonly offered German, French and Italian listings. The 67 forex pairs cover majors, minors and exotics; we traded EUR/USD, GBP/USD and USD/JPY and found liquidity good and fills quick. Commodities include gold, silver, WTI and Brent crude, natural gas, wheat and corn; indices include the S&P 500, Dow Jones, NASDAQ, FTSE 100, DAX and Nikkei.

ETFs as CFDs are a differentiator — neither XM nor Capital.com offers them — giving sector-wide exposure rather than single names. Against that, the crypto range is the thinnest of the four at 20-plus, against eToro’s 80-plus and Capital.com’s 200-plus. If crypto is central to what you trade, look elsewhere.

One structural point: everything here is a CFD. You do not own the underlying share or coin, you trade its price movement. That suits short and medium-term speculation, not long-term investors who want real ownership and genuine dividend entitlement.

Order execution

We placed 50 measured trades on the live account during February 2026, across major currency pairs, indices and commodities, at different times of day and in different market conditions.

Markets.com uses an STP model, routing orders straight through to liquidity providers without dealing desk intervention. Execution times in normal conditions ran between 50 and 200 milliseconds across most fills.

Of the 50 trades, 38 (76%) filled at exactly the requested price. Nine (18%) slipped between 0.1 and 0.3 pips, positive or negative. Three (6%) slipped more than 0.5 pips, all three during economic data releases. Requotes occurred once in 50, during volatility following a US employment release. Those results are consistent with a competently run STP book, and the low requote rate points to solid underlying liquidity.

Order types cover market, limit and stop orders, stop loss and take profit, with trailing stops, buy stop limit and sell stop limit added on MT4 and MT5. The broker operates under MiFID II Best Execution requirements, obliging it to take all sufficient steps to obtain the best available price, and publishes annual execution quality reports.

Deposits

We funded the account with $500 by Visa card. The money appeared in the trading account in under a minute.

MethodMinimumFeeProcessing time
Visa / Mastercard$100FreeInstant
Bank transfer$100Free (broker side)1–3 business days
Skrill$100FreeInstant
Neteller$100FreeInstant
PayPal$100FreeInstant
Apple Pay$100FreeInstant

The $100 minimum applies across every method. Cards and e-wallets credited instantly in our testing; bank transfers take one to three business days depending on the sending bank. PayPal and Apple Pay are worth flagging, since both are absent or regionally restricted at several competitors — XM does not support PayPal in some regions.

Markets.com supports 11 base account currencies including US dollar, euro and pound sterling. Match your account currency to what you fund and trade in, or the 0.6% conversion charge applies.

Withdrawals

We requested a $200 withdrawal back to the Visa card on a Wednesday in February 2026. It was processed and the funds landed in our bank account within two business days, with no additional documents requested and no unexplained delay, having already cleared verification at signup.

A return-to-source policy applies, standard anti-money-laundering practice: funds go back by the method used to deposit, up to the deposited amount. Anything above your original deposit can be withdrawn by any available method.

MethodMinimumFeeProcessing time
Visa / Mastercard$10Free1–3 business days
Bank transfer$10Free (broker side)2–5 business days
Skrill$10Free1 business day
Neteller$10Free1 business day
PayPal$10Free1 business day

No withdrawal fee applies on any method, and the $10 minimum is among the lowest in the sector. Timing varies: international wires can take the full five business days, while Skrill and Neteller were consistently faster. One practical requirement — the name on the withdrawal destination must match the trading account, as third-party withdrawals are not permitted.

Customer support

We tested three channels during February and March 2026, measuring response time and the quality of the answer rather than just whether someone replied.

Live chat, contacted on a Tuesday mid-morning, responded in roughly two minutes. We asked about swap-free terms and how to convert a standard account; the answer walked through the steps rather than pointing at a help page. Email was slower — a query about overnight financing sent on a Sunday evening drew a reply in roughly six hours. By phone, the international line transferred us within about three minutes to an agent who answered our withdrawal questions satisfactorily.

ChannelAvailabilityResponse time (our testing)
Live chat24/5 (trading days)1–3 minutes
Email24/76–8 hours
PhoneBusiness days2–5 minutes
Help centre / FAQAlwaysImmediate

Support is strong on the immediate channels and weaker on email. The help centre carries useful information, but parts of it read as machine-translated and would benefit from an editorial pass. Across the field, XM was the most consistent performer in our testing, Capital.com was consistently good, and eToro was slower to respond.

Research and education

This is the weakest part of the offering. Reviewing it in February 2026, we found competent material that does not reach the standard set by better-resourced brokers.

The education section covers trading fundamentals, risk management, and technical and fundamental analysis through articles and video lessons. The material is sound as far as it goes, but it is introductory — it will orient a complete beginner and will not take an intermediate trader anywhere new.

On research, the platform includes an integrated economic calendar with market forecasts, plus news and daily analysis covering a market overview, key support and resistance levels and events ahead. That is a reasonable starting point for your own work, not a substitute for it, and it is shallower than IG Markets’ Trading Central research and thinner than XM’s daily analysis.

Ranking the four on educational depth: XM first, with a full academy, daily live webinars and detailed technical analysis; Capital.com second, on an inventive education section and an AI-assisted analysis tool; Markets.com third; eToro fourth, having invested in social trading instead. Plan to source analysis and learning material elsewhere.

Fund safety and protections

Reviewing the fund safety arrangements in February 2026, we found institutional standards consistent with what the broker’s regulators require, layered in four ways.

Segregation comes first. Client funds sit in bank accounts separate from company operating capital, so if the firm hit financial difficulty they remain legally protected. Checking the Pillar III Disclosures published on the broker’s site, we found a commitment to full segregation in line with CySEC requirements.

Compensation cover comes second — up to €20,000 per client through the Investor Compensation Fund under the Cyprus entity, and up to £85,000 through the FSCS under the UK entity. That is the clearest advantage regulated brokers hold over offshore-licensed ones, which typically offer no scheme at all.

Negative balance protection is third: every retail client is covered under ESMA rules, so even a severe price gap cannot leave you owing more than your balance. Leverage caps are fourth — 1:30 on major currency pairs, 1:20 on minors, gold and major indices, 1:10 on other commodities, 1:5 on shares and 1:2 on cryptocurrencies under ESMA and FCA rules. Those caps limit how quickly a retail account can be destroyed, and they work.

The broker also uses 256-bit SSL encryption and supports two-factor authentication. Protection is equivalent to eToro and Capital.com, all three FCA and CySEC regulated, and clearly ahead of tier-three-only brokers. It trails Saxo Bank, which operates as a licensed bank. All of it depends on which entity holds your account — under the BVI entity, most does not apply.

Verdict

Markets.com scores 7.9 out of 10 on our six-category framework. Regulation and withdrawals carry it: three tier-one licences verified against the regulators’ own registers, and a $200 withdrawal that cleared in two business days. Costs and research pull it back — mid-table spreads, an inactivity fee starting at three months, and research thin enough that you will need to look elsewhere. The weighting is set out in how we rate brokers.

The number barely moved despite a change in method: our Arabic edition scored a separate category for Arabic-language service, which does not exist here, and its weight redistributes into regulation and withdrawals — both stronger still.

If strong regulation and a simple interface are what you want, Markets.com deserves a place on your shortlist alongside the higher-scoring names in our broker reviews. If the tightest spread is the priority, IC Markets and Pepperstone are the better search. If social trading is what you are after, eToro is built for it.

Risk warning: 74.2% of retail investor accounts lose money when trading CFDs with this provider. CFDs are complex instruments and carry a high risk of losing money rapidly due to leverage. Consider whether you can afford to take that risk, and never trade with money you cannot afford to lose. Nothing here is investment advice, and past performance does not indicate future results.

Is Markets.com trustworthy?

Is Markets.com a scam?

No. It is licensed by the FCA in the UK (481853), CySEC in Cyprus (092/08) and ASIC in Australia (424008). We verified each number against the regulators’ registers in February 2026 and they matched what the broker publishes. The firm has operated since 2008 with a clean regulatory record as at the time we checked.

Is Markets.com reliable?

On regulatory and operational grounds, yes, based on our testing. But reliable is not the same as safe: 74.2% of retail accounts lose money trading CFDs with this provider. That reflects the nature of leveraged CFD trading rather than a defect in the broker, and it applies to you as much as to anyone else.

Can I get my money out?

We tested it. A $200 withdrawal requested in February 2026 cleared to the card within two business days, with no broker fee and no additional documents demanded. The return-to-source policy means the first tranche goes back the way it came in, up to the amount deposited.

What is the biggest thing to watch?

Two things. Which entity holds your account — the Cyprus and UK entities carry compensation cover, the BVI entity does not. And the inactivity fee, which starts after three months and will quietly reduce a dormant balance.

Frequently asked questions

Is Markets.com licensed and regulated?

Yes — by the FCA in the UK (481853), CySEC in Cyprus (092/08), ASIC in Australia (424008) and the FSCA in South Africa (46860). All are verifiable on the regulators’ own registers. The firm is subject to client money segregation and negative balance protection requirements under ESMA rules.

What is the minimum deposit?

$100, across every available payment method. Do not confuse a small minimum with a small risk — position sizing and a capital management plan matter far more than the opening deposit.

Does Markets.com offer a swap-free account?

Yes. It removes overnight interest charges and is requested through customer service. When we tested it in February 2026, activation completed within one business day and no religious documentation was required. Every instrument stays available, though a fixed administrative charge may apply to positions held over extended periods.

How long do withdrawals take?

From our testing in February 2026, card withdrawals took one to three business days. E-wallets such as Skrill and Neteller typically settled within one business day, and international bank transfers took two to five. No withdrawal fee is charged on any method.

Is Markets.com suitable for beginners?

It is a reasonable fit, given the simple platform, the $100 minimum and an unrestricted demo. Bear in mind that 74.2% of retail accounts lose money with this provider — which is why time on the demo and a firm grasp of risk management should come before you fund anything.

How does it compare with XM and eToro?

Markets.com leads on instrument breadth at 2,200-plus and offers both MetaTrader 4 and 5, but its spreads sit above XM’s Ultra Low account. XM competes on tight spreads, a $5 minimum and stronger educational material. eToro’s advantage is social and copy trading, and it does not support MetaTrader at all.

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